Shipping & Returns

At Pretty Dresses Sales, we want your shopping experience to be as delightful as twirling in one of our A-line dresses. Our boutique-style service extends from carefully curated collections to transparent shipping and returns policies.

Shipping Information

Order Processing

We hand-pack each order with care within 1-2 business days of receiving your payment. You’ll receive a shipping confirmation email with tracking details once your order is dispatched.

Shipping Options

Note: We currently cannot ship to some Asian countries and remote regions. Delivery times may vary during peak seasons.

Our Effortless Returns Process

While we hope you’ll adore your Pretty Dresses purchase, we understand that sometimes a dress might not be quite right. Our returns policy is designed to be as smooth as the silk in our backless dresses.

Key Return Details

• Return Window: 15 days from delivery date
• Condition: Items must be unworn, unwashed, with all tags attached
• Non-Returnable Items: Corset dresses (for hygiene reasons)
• Refund Method: Original payment method
• Processing Time: 5-7 business days after we receive your return

Step-by-Step Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, email our customer care team at [email protected] with:

• Your order number
• The item(s) you wish to return/exchange
• Reason for return (helps us improve!)
• Whether you prefer a refund or exchange

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions. We cannot accept returns without this authorization.

Step 3: Package & Ship Your Return

Carefully pack your item(s) in the original packaging with all tags attached. Include a copy of your order confirmation or the RMA form we provide.

Ship to:
Pretty Dresses Sales Returns
66 Whiting Way
Wells, GB CH2W 1YI

Important: For exchanges, please clearly indicate your new size preference. We recommend using a trackable shipping method as we cannot be responsible for lost returns.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 3-5 business days):

• Refunds: Processed within 5-7 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Exchanges: Your new item will be shipped within 1-2 business days with the same shipping method as your original order

You’ll receive an email notification when your refund is processed or your exchange is shipped.

Special Considerations

Non-Returnable Items

For hygiene reasons, we cannot accept returns on our corset dresses unless they arrive faulty or not as described. All other dress styles (A-line, backless, bodycon, long sleeve, and strapless) are eligible for returns.

International Returns

Customers outside the UK are responsible for return shipping costs and any applicable customs duties. We recommend marking the package as “Returned Goods” to potentially reduce fees.

Faulty or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately with photos of the issue. We’ll arrange a free return and expedite your replacement or refund.