At Pretty Dresses Sales, we want you to love your purchase as much as we loved curating it for you. However, we understand that sometimes a dress might not be the perfect fit – whether literally or stylistically. Our returns policy is designed to be as effortless as slipping into one of our A-line dresses.

Quick Policy Overview

• Return Window: 15 days from delivery date

• Condition: Items must be unworn, unwashed, with tags attached

• Non-Returnable: Corset dresses (due to hygiene reasons)

• Refund Method: Original payment method

• Processing Time: 5-7 business days after we receive your return

Our Return & Exchange Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our customer care team at [email protected] with:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return (helps us serve you better!)
  • Whether you prefer a refund or exchange
Subject: Return Request – Order #[Your Order Number] Dear Pretty Dresses Sales Team, I would like to request a return/exchange for my recent order: Order Number: [Insert] Item(s) for Return: [Dress Name & Style] Size: [Original Size Ordered] Reason for Return: [Fit/Color/Change of Mind/etc.] I would prefer: [Refund/Exchange to Size ___] Please advise next steps. Best regards, [Your Full Name] [Your Email Address]

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions. Please note we cannot accept returns without this authorization.

Step 3: Package & Ship Your Return

Carefully pack your item(s) in the original packaging with all tags attached. Include a copy of your order confirmation or the RMA form we provide. Ship to:

Pretty Dresses Sales Returns
66 Whiting Way
Wells, GB CH2W 1YI

Important: For exchanges, please clearly indicate your new size preference. We recommend using a trackable shipping method as we cannot be responsible for lost returns.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 3-5 business days of arrival):

  • Refunds: Processed within 5-7 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Your new item will be shipped within 1-2 business days with the same shipping method as your original order

You’ll receive an email notification when your refund is processed or your exchange is shipped.

Special Considerations

Non-Returnable Items

For hygiene reasons, we cannot accept returns on our corset dresses unless they arrive faulty or not as described. All other dress styles (A-line, backless, bodycon, long sleeve, and strapless) are eligible for returns.

International Returns

Customers outside the UK are responsible for return shipping costs and any applicable customs duties. We recommend marking the package as “Returned Goods” to potentially reduce fees.

Faulty or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately with photos of the issue. We’ll arrange a free return and expedite your replacement or refund.

Still Have Questions?

Our boutique-style customer care is here to help with any return queries. Contact us at [email protected] and we’ll respond within 24 hours (except weekends).

Remember, finding the perfect dress should be as joyful as wearing it – we’re committed to making that happen!