At Pretty Dresses Sales, we’re committed to making your shopping experience as seamless as our silk corset dresses. Below you’ll find answers to our most commonly asked questions about our fashion-forward collections and effortless global delivery service.
Product Questions
What styles of dresses do you offer?
Our runway-inspired collections feature:
- A-Line Dresses – Flattering silhouettes for every occasion
- Backless Dresses – For those show-stopping moments
- Bodycon Dresses – Celebrate your curves
- Corset Dresses – Structured elegance with modern appeal
- Long Sleeve Dresses – Sophisticated coverage with style
- Strapless Dresses – Timeless glamour for special events
How do I choose the right size?
Our dresses follow standard UK sizing. For bodycon and corset styles, we recommend checking your measurements against our detailed size guide (available on each product page). If you’re between sizes or planning to wear shapewear, consider sizing up for comfort. Remember – our hassle-free returns policy means you can exchange if needed!
Shipping & Delivery
What are my delivery options?
We offer two fashion-forward shipping solutions:
- Standard Shipping (£12.95) via DHL/FedEx (10-15 business days after dispatch)
- Free Standard Shipping via EMS for orders over £50 (15-25 business days after dispatch)
Do you ship to my country?
We deliver worldwide to fashion lovers across the globe! The only exceptions are some remote areas in Asia (which will be noted at checkout). Our eco-friendly packaging ensures your dress arrives in perfect condition whether you’re in London or Sydney.
How long will my order take to arrive?
Order Processing: 1-2 business days
Delivery Times:
- Standard Shipping: 10-15 business days after dispatch
- Free Shipping: 15-25 business days after dispatch
Style Tip: For special events, order at least 3 weeks in advance and choose standard shipping to allow time for any adjustments.
Returns & Exchanges
What is your return policy?
We want you to love your Pretty Dresses purchase! If your dress doesn’t fit like a dream, you may return it within 15 days of delivery for an exchange or refund. Items must be unworn with tags attached in original packaging. Simply email our style-conscious team at [email protected] to initiate your return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method as we can’t be responsible for lost returns.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient checkout. All transactions are encrypted for your security – we never store your full payment details.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect all transactions. You can shop with confidence knowing your financial information is handled with the same care we give to preparing your dress for shipment.
Account & Customer Service
How do I contact customer service?
Our boutique-style customer care team is available via email at [email protected]. We typically respond within 24 hours (excluding weekends). For urgent inquiries about existing orders, please include your order number in the subject line.
Do I need an account to shop?
While you can check out as a guest, creating an account lets you:
- Track your orders easily
- Save your shipping details for faster checkout
- Receive exclusive style tips and promotions
Still have questions? Our fashion-forward team is always here to help you find your perfect dress with confidence. Email us at [email protected] or browse our collections to discover affordable luxury today!